Legal

be999 Privacy Policy

Your privacy matters to us. This policy explains exactly what personal data be999 collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon, no hidden surprises.

Last Updated: January 2025
Our Commitments

How be999 Protects Your Privacy

Six core commitments that define how be999 handles your personal data — plain and simple.

End-to-End Encryption

Every piece of data you send to be999 — from your registration details to your payment information — is protected by SSL/TLS encryption. Your data is never transmitted in plain text, and our servers are secured against unauthorised access at every level.

We Never Sell Your Data

be999 does not sell, rent, or trade your personal information to third-party marketers or data brokers. The data you share with us is used only to operate your account, process your transactions, and improve your experience on the platform. Full stop.

You Control Your Data

You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team and we will process your request within a reasonable timeframe. You can also update most of your account information directly from your account settings page.

Minimal Data Collection

be999 only collects the data that is genuinely necessary to operate your account and comply with legal requirements. We do not collect data for the sake of it. If we don't need it to serve you, we don't ask for it. This approach reduces your exposure and keeps our systems lean.

Clear Retention Limits

We don't hold onto your data indefinitely. be999 retains personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

Transparent Communication

If there is ever a data breach that affects your personal information, be999 will notify you promptly and clearly explain what happened, what data was involved, and what steps we are taking to address it. We believe you have the right to know when your data is at risk.

Summary: be999 collects only the data needed to run your account and process your transactions. We do not sell your data. You can request access to or deletion of your data at any time by contacting [email protected].

01 Introduction

This Privacy Policy explains how be999 ("we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "your") who access or use the be999 platform at be999.xyz, including the website, mobile application, and all associated services.

We take your privacy seriously. be999 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws. This policy applies to all users of the be999 platform, including registered players and visitors who browse the site without registering.

By registering a be999 account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform and contact us to discuss your options.

02 Data We Collect

be999 collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically when you interact with our services.

Information you provide directly:

  • Full legal name and date of birth
  • Email address and mobile phone number
  • Residential address and country of residence
  • Government-issued ID documents (for KYC verification)
  • Payment method details (bKash, Nagad, or Rocket account numbers)
  • Account preferences and communication settings
  • Support enquiries and correspondence with our team

Information collected automatically:

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Pages visited, time spent on the platform, and click patterns
  • Betting history, game activity, and transaction records
  • Session data and login timestamps
  • Cookie and tracking data (see Section 6)

KYC Data: Identity verification documents are collected solely for the purpose of verifying your age and identity as required by our operating licence. These documents are stored securely and are not used for any other purpose.

Data Type Why We Collect It Retention Period
Name & Date of Birth Account registration and age verification Duration of account + 5 years
Contact Details Account communication and support Duration of account + 2 years
Payment Information Processing deposits and withdrawals Duration of account + 7 years
ID Documents KYC and fraud prevention Duration of account + 5 years
Betting & Game History Account management and dispute resolution Duration of account + 3 years
Device & IP Data Security monitoring and fraud detection 12 months rolling

03 How We Use Your Data

be999 uses your personal data for the following purposes. We only use your data in ways that are consistent with the reason it was collected.

  • Account management: To create, maintain, and manage your be999 account, including processing your registration, verifying your identity, and managing your account settings.
  • Transaction processing: To process deposits, withdrawals, and bonus credits accurately and securely via your chosen payment method.
  • Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact our support team.
  • Security and fraud prevention: To monitor account activity for signs of fraud, money laundering, or other prohibited activities, and to protect the integrity of the be999 platform.
  • Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements and age verification obligations.
  • Platform improvement: To analyse how users interact with the platform so we can improve performance, fix bugs, and develop new features.
  • Responsible gaming: To monitor betting patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support tools.
  • Marketing communications: To send you promotional offers and updates about be999, but only if you have opted in to receive them. You can opt out at any time.

04 Legal Basis for Processing

be999 processes your personal data on the following legal grounds:

  • Contractual necessity: Processing required to fulfil our obligations to you under the be999 Terms and Conditions, including account management and transaction processing.
  • Legal obligation: Processing required to comply with applicable laws, including AML regulations, age verification requirements, and tax reporting obligations.
  • Legitimate interests: Processing carried out for the legitimate business interests of be999, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
  • Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Sharing Your Data

be999 does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of third parties only where necessary and only to the extent required:

  • Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and are bound by contractual data protection obligations.
  • Identity verification providers: Third-party KYC services may receive your identity documents to verify your age and identity. These providers are contractually prohibited from using your data for any other purpose.
  • IT and hosting providers: Our technology infrastructure partners may have access to data stored on our servers as part of providing hosting and maintenance services. All such providers are bound by strict data processing agreements.
  • Regulatory and law enforcement authorities: We may be required by law to disclose your personal data to regulatory bodies, law enforcement agencies, or courts. We will only do so when legally required and will notify you where permitted by law.
  • Fraud prevention agencies: We may share data with fraud prevention and anti-money laundering agencies to protect the platform and comply with our legal obligations.

No Third-Party Marketing: be999 will never share your personal data with third-party advertisers or marketing companies. Any promotional communications you receive will come directly from be999 and only if you have opted in.

06 Cookies and Tracking

be999 uses cookies and similar tracking technologies to improve your experience on the platform, maintain your session, and analyse how the site is used. Cookies are small text files stored on your device when you visit the be999 website.

We use the following types of cookies:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Functional cookies: Remember your preferences, such as your preferred language or display settings, so you don't have to set them every time you visit.
  • Analytics cookies: Help us understand how users navigate the platform so we can identify areas for improvement. Data collected is aggregated and anonymised where possible.
  • Marketing cookies: Used only if you have consented to receive personalised promotions. These track which offers you have seen and interacted with.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the be999 platform. For more information on managing cookies, refer to your browser's help documentation.

07 Data Retention

be999 retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and our legitimate business interests. The specific retention periods for each data type are set out in the table in Section 2.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. We conduct regular data audits to ensure that data is not retained beyond its required retention period.

If you request deletion of your account, we will process your request within 30 days. Some data may be retained beyond this period where required by law — for example, transaction records may need to be retained for up to 7 years for tax and AML compliance purposes.

08 Your Rights

You have the following rights in relation to your personal data held by be999. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

  • Right of access: You can request a copy of the personal data we hold about you at any time.
  • Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
  • Right to erasure: You can request that we delete your personal data, subject to any legal retention obligations.
  • Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
  • Right to data portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to object: You can object to processing based on legitimate interests or for direct marketing purposes.
  • Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting prior processing.

Response Time: be999 aims to respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you if this is necessary.

09 Data Security

be999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and our servers
  • Encrypted storage of sensitive data including passwords and payment details
  • Two-factor authentication options for account login
  • Regular security audits and penetration testing
  • Strict access controls limiting staff access to personal data on a need-to-know basis
  • Automated monitoring for suspicious account activity and login attempts

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. In the event of a data breach that affects your personal information, be999 will notify you promptly and provide clear information about what happened and what steps we are taking.

10 Children's Privacy

The be999 platform is strictly for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you believe a minor has registered on be999, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Third-Party Services

The be999 platform may contain links to third-party services, such as payment providers. These third parties operate under their own privacy policies, which be999 does not control. We encourage you to review the privacy policies of any third-party services you use in connection with your be999 account.

be999 is not responsible for the privacy practices of third-party services. Our Privacy Policy applies only to data collected and processed directly by be999 through the be999 platform.

12 Policy Updates

be999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify you by email or in-app message.

We encourage you to review this Privacy Policy periodically. Your continued use of the be999 platform after any update constitutes your acceptance of the revised policy. If you do not agree with the updated policy, please stop using the platform and contact us to close your account.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the be999 team:

For questions specifically about our Terms and Conditions, visit our Terms and Conditions page. For information about responsible gaming tools and support, visit our Responsible Gaming page.

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